Privacy Policy – WOTELS

WOTELS, headquartered in Portugal, respects the privacy of its website users and is committed to protecting their personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. This Privacy Policy explains how we collect, use, store, and protect users' personal data.

1. Collection of Personal Data

WOTELS only collects personal data when it is voluntarily provided by users in the following situations:

• Newsletter subscription: name and email address;
• Contact form: name, email address, and any other data that the user decides to provide;
• Reservation process: first and last name, email address, telephone number, billing information, and information related to the reservation and stay.

The data collected is intended solely for the purposes described in this Privacy Policy and is not used for any other purposes.

2. Purposes of Processing

The personal data collected by WOTELS is processed for the following purposes:

• Reservation processing and management;
• Communication with customers before, during, and after their stay;
• Response to requests made through the contact form;
• Sending newsletters and promotional communications, when authorized by the user;
• Compliance with legal or contractual obligations;
• Improvement and optimization of the services and content available on the website.

3. Legal Basis for Processing

The processing of personal data by WOTELS is based on the following legal grounds:

• User consent (e.g., for newsletters or contact);
• Execution of a contract (e.g., for booking and providing accommodation services);
• Legal obligation to which WOTELS is subject, where applicable.

4. Use of Cookies and Browsing Data

The WOTELS website may collect automatic information about how users access and navigate the site (e.g., device type, pages visited, among others) for statistical purposes and to improve the user experience.

This information does not allow the user to be personally identified. The collection of cookies and browsing data is subject to the cookie management defined in the website's Cookies.

5. Sharing Data with Third Parties

WOTELS does not share personal data with third parties without the consent of the data subject, except when necessary:

• To comply with legal obligations;
• To perform services related to the reservation or provision of services (e.g., reservation or payment system providers);
• To defend legitimate interests authorized by law.

In any case, WOTELS ensures that third parties who access or process personal data do so in accordance with applicable legal standards.

6. Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected or for as long as there is a legal obligation requiring its retention.

7. Rights of Data Subjects

Users have the following rights under applicable law:

• Right to access your personal data;
• Right to rectification and updating;
• Right to have data deleted when it is no longer needed;
• Right to restriction of data processing;
• Right to object to data processing;
• Right to data portability;
• Right to withdraw consent at any time.

These rights can be exercised by contacting the following email address: marketing@wotels.com

8. Data Security

WOTELS implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Changes to the Privacy Policy

WOTELS reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page.